Consumer Reports: Survey reveals highest ranking airlines for customer satisfaction

by Holly Menino, KOMO News

Wed, June 7th 2023, 4:40 PM UTC

FILE – Travelers wait in an airport terminal before boarding a flight.{ }A recent survey by Consumer Reports showed 20% of travelers had gripes related to flight schedules, including things like delays, reschedules and cancellations. Yet most people surveyed did not formally complain to the airline. (Photo: KOMO News via Consumer Reports)

FILE – Rows of empty seats on an airplane.{ }A recent survey by Consumer Reports showed 20% of travelers had gripes related to flight schedules, including things like delays, reschedules and cancellations. Yet most people surveyed did not formally complain to the airline. (Getty Images)

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FILE – Travelers wait in an airport terminal before boarding a flight. A recent survey by Consumer Reports showed 20% of travelers had gripes related to flight schedules, including things like delays, reschedules and cancellations. Yet most people surveyed did not formally complain to the airline. (Photo: KOMO News via Consumer Reports)

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